Who we are

Intellica Group, LLC, doing business as Ask Your HOA (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect:

• Personal Information: Name, email address, phone number, mailing address, account login details, and billing information.

• Community Information: HOA and property management details, along with documents you or your HOA upload to the platform.

• Technical Information: IP address, browser type, operating system, device identifiers, and usage data.

• Cookies & Tracking: We use cookies and similar technologies to enhance website performance, analyze usage, and provide a personalized experience.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Ask Your HOA platform.

• Facilitate communication between homeowners, HOAs, and property managers.

• Process subscription payments and manage accounts.

• Respond to support requests and inquiries.

• Improve, secure, and optimize our services.

• Comply with applicable laws and regulations.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service Providers: Vendors supporting hosting, payments, analytics, and customer support.

• HOAs & Property Managers: To deliver the services you signed up for.

• Legal & Compliance: When required by law, regulation, or legal process.

4. Data Retention & Deletion

• We retain personal and community data for as long as necessary to provide services.

• At the end of your subscription or upon termination, customer data may be permanently deleted within 30 days.

• We do not return data after deletion.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data.

• Request a copy of your data in a standard format before deletion.

• Opt out of certain types of data processing.

You may exercise these rights by contacting us at support@askyourhoa.com

6. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.

7. International Users

If you use our services outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Intellica Group, LLC  dba Ask Your HOA
Email: info@intellicagroup.ai
Website: intellicagroup.ai